Please use the support@funeralresults.com email address to contact us or click on the Submit a Request link at the top right of this page.
The best way to make sure that you get the best service is to be clear and specific in your support requests. For example “Website is not working” will make us have to go through our triage checklist to guess and eliminate various possible issues until we discover what we think is the issue. “Contact Form at ../contact-us is not sending emails” is a lot more specific, and we can go directly to that page to address the issue.
If at all possible, please follow these tips to ensure the quickest turnaround of your Support Requests.
- Subject Line: Include your website’s URL and 3- 5 words identifying the specific issue.
- In the body of the email, copy and paste the URL of the page in question.
- Use screenshots or screen capture video to visually depict the issue. When doing so include the top of the browser so we can see the URL and the type of browser you are using. I recommend using Jing for screenshots and video. This is my # 1 productivity tool and many clients have adopted its use in communicating digitally at the funeral home. Please watch this demo video: https://www.youtube.com/watch?v=uj-fQEe06xE. You can download for free here: https://www.techsmith.com/jing-tool.html
Even though we would prefer one email per request, if you have a number of requests and it is more convenient for you have list them all in one email, please separate each task into a numbered list (just like this numbered list of 4 items). As different members of our team may have to work on separate tasks, a numbered list helps eliminate confusion. Again, if necessary and applicable, include the specific URL for each separate item.