If this has happened to your funeral home, I would suggest that you do two things:

  1. Post a reply to the negative review such as:
    “This is not a customer that we served. This is a fraudulent review that this user has posted to numerous funeral homes.”
  2. Report the reviewer by clicking Report – Block and then choose either:
    This profile is impersonating someone
    OR
    This profile violates other User Content and Conduct Policies – Unwanted commercial content or spam
If this has happened to you, please let me know what the results are after completing these steps.